Navigating the Limitations of Metrics in Performance Management

 It's important to understand metrics' limitations if you use them.

Here are some interesting quotes :

"when a measure becomes a target, it ceases to be a good measure." – Goodhart's Law

"those who believe what you cannot quantify does not exist also believe that what you can quantify, does" – Aaron Haspel

Many things cannot be measured, but must still be managed. And there are many things that cannot be measured and managers must still make decisions about.

The world is all about numbers, standardized performance measurements, big data etc., so who needs judgment based on talent and experience?

#safety #kpi #performancemanagement

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